VibeHoodie Shirt - Parramatta Eels Indigenous Naidoc Royal - Rugby Team Off Shoulder T-Shirt

Please review this policy carefully before making a purchase. This policy applies to every order placed with Aussie Hoodie (operated by KONICUK LTD). We utilize a global fulfillment network to ensure your orders are processed and delivered efficiently.

1. Processing & Delivery Timeframes

Total Delivery Time = Processing Time + Shipping Time.

Processing Time (Production)

Every item is custom-made. Processing time starts from the date of purchase (excluding weekends and holidays):

• Apparel: 3–5 business days
• Footwear & Home Décor: 5–10 business days
• Accessories: 5–7 business days

Shipping Time Estimates

We ship from our global manufacturing partners. Once processed, estimated delivery times are as follows:

2. Remote Area Surcharge (Australia)

Deliveries to designated remote areas in Australia are subject to an additional $40 AUD surcharge for expedited shipping. If this fee applies, we recommend choosing standard shipping via Australia Post. To verify if your address is impacted, please email support@aussiehoodie.com.

3. Customs, Duties & Taxes

For international orders (outside Australia), customers are responsible for any import taxes, duties, or customs fees imposed by the destination country. These fees are determined by local customs authorities and are not controlled by Aussie Hoodie.

4. Tracking & Delays

Once your order is dispatched, you will receive a tracking number via email. If your package has not arrived within 45 days, we will offer a full refund or a replacement. We are not responsible for delays caused by carrier strikes, extreme weather, or customs clearance processes.