My Order

How do I place an order?

Select your style on the product page, click Add to Cart, and follow the checkout steps. We’ll process your order and email you once it’s on the way.

How can I check my order status?

Track your order anytime on our Track My Order page using your order details.

Can I cancel or modify my order?

You can request a change within 24 hours of purchase by contacting Customer Support. Include your order number and item details. After 24 hours, changes may not be possible.

I didn’t receive my order confirmation—what should I do?

Check your spam or junk folder first. If you still don’t see the email, please contact us.

About Aussie Hoodie

How do you offer such great prices?

We’re a direct-to-consumer retailer of custom-designed apparel. By printing on demand and shipping directly from our suppliers, we cut out middlemen and keep prices low—without sacrificing quality. Learn more on our About Us page.

Our Products

What materials do you use?

We use premium, durable, and comfortable materials. See the Product Details section on each product page for specifics.

How do I choose the right size?

Use the sizing chart on each product page.

Our Quality Guarantee: Every item is inspected. We provide free replacements for defective, flawed, or incorrect products. See our Return & Refund Policy for details.

Payment

What payment methods do you accept?

Visa, MasterCard, and PayPal.

When will I be charged?

Your payment is processed immediately after placing the order.

What currency is used on your site?

We support 140+ currencies. You can switch currencies (including USD) using the currency selector at the top-right of the site.

Is my personal information secure?

Yes. We use SSL encryption. Your card details are processed securely and aren’t stored after the transaction.

Shipping & Delivery

When will I receive my package?

All orders are custom-made and require 2–10 business days for production.

Shipping estimates:

• US Orders
  – Home Décor, Shoes, Luggage Covers, Hooded Blankets, Car Accessories: 2–3 weeks
  – Shirts: 1–2 weeks
• International Orders
  – Home Décor, Shoes, Luggage Covers, Hooded Blankets, Car Accessories: 2–4 weeks
  – Shirts: 2–3 weeks

International customers are responsible for customs duties or taxes.

Can I track my package?

Yes. We email tracking numbers after dispatch.

• Shirts: Tracking within 2–4 business days
• Other items: Tracking within 5–10 business days

Note: International tracking may be limited after the package leaves its origin country.

What if I don’t receive my package?

If your package hasn’t arrived within 45 days for apparel or 60 days for home décor and other products, please contact us via the Contact Us page.

Important Shipping Notes

Some regions may experience customs-related delays (e.g., South Africa, Peru, Mexico). Certain products may not ship to specific countries. For details, review our Shipping Policy.

Returns & Refunds

I ordered the wrong size or color—what now?

If it’s within 24 hours of purchase, contact us immediately. After 24 hours, changes aren’t guaranteed, but we’ll do our best to help.

I’m not happy with the print quality—what should I do?

We’ll replace any product with print-quality issues at no charge. See our Return & Refund Policy for details.

I received the wrong item—what should I do?

We’re sorry! We’ll send a replacement at no cost. Please refer to our Return & Refund Policy for guidance.

For all other questions, please review our Return & Refund Policy.

Custom Designs

Can I submit my own design?

Yes—minimum order of 20 items per design. Email your artwork, preferred style, color, and sizes to support@aussiehoodie.com.

Need More Help?

We’re here to help. Contact us at support@aussiehoodie.com.