Frequently Asked Questions (FAQ)

My Order

How do I place an order?

To place an order, simply choose your preferred product, select the available options such as size, color, or style, click Add to Cart, and follow the secure checkout steps. After your order is placed successfully, you will receive an order confirmation email.

How can I check my order status?

You can check your order status through our official Track My Order page using your order number and the email address used at checkout. Once your order has shipped, we will also send you a shipping confirmation email with tracking information.

Can I cancel or modify my order?

Orders may be cancelled or modified within 24 hours of purchase. After this window, your order may have entered production and changes may no longer be possible.

If you need to request a change, please contact us as soon as possible at support@aussiehoodie.com and include your order number.

About Our Store

Who operates Aussie Hoodie Shop?

Aussie Hoodie Shop is owned and operated by KONICUK LTD, UK Company Number 14556414. Our registered business address is located in the United Kingdom, and we also maintain a warehouse address in Belconnen, ACT, Australia.

What kind of products do you sell?

Aussie Hoodie Shop offers apparel and lifestyle products, including hoodies, t-shirts, polos, bedding sets, and other meaningful designs inspired by comfort, identity, heritage, and everyday style.

Are your products made to order?

Many of our products are made to order. This means the item is produced after your order is placed instead of being mass-produced in advance. This allows us to offer a wider range of designs while reducing unnecessary inventory.

Payment & Security

What payment methods do you accept?

We accept secure payment methods, including PayPal and major credit or debit cards such as Visa, Mastercard, American Express, and Discover. Available payment methods may vary depending on your location and the options shown at checkout.

Is checkout secure?

Yes. Our website uses SSL encryption to help protect information transmitted during checkout. Payment transactions are processed by trusted third-party payment providers such as Stripe, PayPal, or other available gateways.

What currency is used?

Our primary transaction currency is Australian Dollars (AUD), unless another currency is displayed and supported at checkout. If your bank or payment provider operates in another currency, your final charged amount may vary due to exchange rates or foreign transaction fees.

Shipping & Delivery

How long does delivery take?

Total delivery time includes processing time and shipping transit time.

Because many of our products are made to order, processing typically takes 3–10 business days depending on the product type. Shipping time varies by destination and shipping method. Australia and U.S. orders may take approximately 7–20 business days in transit, while international orders may take approximately 7–25 business days in transit.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, peak seasons, weather, or incorrect addresses.

Where do orders ship from?

Orders may be routed through our Australia warehouse address or shipped directly from trusted production and fulfillment partners depending on product type, destination, and availability. This helps us process and deliver orders more efficiently.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email. Please allow 48–72 hours for tracking information to update in the carrier’s system.

Returns & Refunds

What if I receive a defective, damaged, or incorrect item?

If your item arrives defective, damaged, or incorrect due to our error, please contact us within the eligible return window and provide clear photos of the issue, the full product, and the shipping label. After review, we may offer a replacement, refund, or another suitable resolution according to our Return & Refund Policy .

Can I return an item if I ordered the wrong size?

Because many of our products are made to order, returns for customer-selected sizing errors may not be eligible for a refund or exchange. Please review the size chart carefully before placing your order. If you ordered the wrong size, contact us and our support team will review available options.

Do I need authorization before returning an item?

Yes. Please contact our support team before sending any return package. Unauthorized returns, packages sent without approval, or packages sent to an unconfirmed address may not be processed.

Need More Help?

Our support team is here to assist you with order questions, product inquiries, shipping updates, payment support, and return requests.