Terms of service

Last updated: August 3, 2026

These Terms of Service (“Terms”) govern your access to and use of Aussie Hoodie Shop, including our website, online store, products, content, communications, features, tools, and related services.

Aussie Hoodie Shop is operated by KONICUK LTD, Company No. 14556414. Throughout these Terms, “Aussie Hoodie Shop,” “we,” “us,” and “our” refer to KONICUK LTD and the Aussie Hoodie Shop store, as applicable.

Our online store is hosted through Shopify, which provides the e-commerce platform used to make our products and services available.

By visiting our website, creating an account, placing an order, making a payment, subscribing to communications, or otherwise using our services, you agree to these Terms and the policies incorporated into them by reference.

If you do not agree to these Terms, you must not access or use our services.

Nothing in these Terms excludes, restricts, or waives a consumer right, statutory guarantee, warranty, remedy, or other legal protection that cannot lawfully be excluded, restricted, or waived.

1. Business Information

Aussie Hoodie Shop is operated by:

• Legal Entity: KONICUK LTD
• Company No.: 14556414
• Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Operational Distribution Hub: 120 Eastern Valley Way, Belconnen ACT 2617, Australia
• Support Email: support@aussiehoodie.com
• Support Phone: +61 468 032 427
• Store Currency: Australian dollars (AUD)

2. Eligibility and Store Requirements

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, province, or territory of residence.

If you have not reached the age of majority, you may use our services only with the permission and involvement of a parent or legal guardian where permitted by law.

You may not use our website, products, or services for an illegal or unauthorized purpose.

You must comply with applicable laws, including laws relating to:

• Consumer protection;
• Intellectual property;
• Privacy and electronic communications;
• Payment activity;
• Import and export controls;
• Sanctions; and
• Fraud prevention.

You must not transmit malware, viruses, worms, destructive code, or other material intended to damage, disable, interfere with, or gain unauthorized access to the website or another system.

A material violation of these Terms may result in suspension or termination of access to our services.

3. Accounts and Customer Information

You agree to provide accurate, current, and complete information when creating an account, placing an order, submitting payment, or contacting Customer Support.

You are responsible for:

• Protecting your account credentials;
• Restricting unauthorized access to your account;
• Providing an accurate billing and shipping address;
• Providing an active email address and telephone number where required;
• Reviewing all order details before checkout; and
• Promptly notifying us of suspected unauthorized account activity.

You must review the selected product, size, colour, design, quantity, personalization, billing information, and shipping address before submitting an order.

We may suspend or close an account if we reasonably believe it is associated with fraud, unauthorized payment activity, unlawful conduct, website-security violations, or repeated misuse of refunds, replacements, discounts, store credits, insurance claims, or chargebacks.

4. Products and Made-to-Order Production

Many Aussie Hoodie Shop products are custom-made, printed, personalized, or manufactured after an order is placed.

Production may include:

• Artwork preparation;
• Printing or manufacturing;
• Personalization;
• Quality inspection;
• Packing; and
• Transfer to a shipping carrier.

Because products are often made specifically for an individual order, cancellations, modifications, returns, refunds, exchanges, and replacements are subject to the deadlines and procedures stated in our published policies.

We may modify or discontinue a product, design, colour, size, material, or feature. A change will not remove rights relating to an accepted order except where a substitution is approved by the customer or otherwise permitted by applicable law.

5. Product Information and POD Tolerances

We make reasonable efforts to display product descriptions, measurements, photographs, mockups, colours, designs, and other product information accurately.

The appearance of a physical product may vary because of:

• Screen settings and display calibration;
• Lighting conditions;
• Fabric, material, texture, or construction;
• Ink and printing methods;
• Manufacturing processes; and
• Normal differences between production batches.

A minor colour difference between a digital image and the physical product is not necessarily a defect.

For print-on-demand products, a minor design-placement difference of up to approximately 1–2 inches from a digital mockup may fall within normal production tolerance, provided the product remains correctly made and usable.

A wrong colour variant, substantial printing defect, materially misplaced design, incorrect orientation, or another significant production error remains eligible for review under our Exchange & Replacement Policy.

6. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An automated order-confirmation email acknowledges receipt of the order but does not necessarily mean the order has been finally accepted.

Aussie Hoodie Shop may accept, reject, review, limit, or cancel an order for reasons including:

• Suspected fraud or unauthorized payment activity;
• Incorrect pricing or product information;
• Technical or website errors;
• Production or availability limitations;
• Shipping or destination restrictions;
• Legal, sanctions, or regulatory requirements;
• Promotion, refund, replacement, insurance, or discount abuse;
• Unusually large, repetitive, or suspicious orders;
• Unauthorized resale activity; or
• A violation of these Terms or another Aussie Hoodie Shop policy.

We may limit quantities per customer, household, account, payment method, billing address, shipping address, or order.

If we cancel an order after collecting payment, we will refund the applicable amount unless the payment has already been reversed, disputed, or charged back.

7. Prices, Currency, Taxes, and Payments

Prices and transactions are generally displayed and processed in Australian dollars (AUD), unless checkout expressly displays another currency.

Prices displayed in another currency may be estimates. The final amount may vary according to the exchange rate and fees applied by the customer’s bank, card issuer, PayPal, or other payment provider.

The order total displayed at checkout may include:

• Product charges;
• Shipping charges;
• Optional shipping-protection charges;
• Taxes collected by Aussie Hoodie Shop where applicable; and
• Other charges disclosed before the order is submitted.

International customers may separately owe import duties, goods and services taxes, value-added taxes, customs-clearance charges, brokerage fees, storage charges, currency-conversion fees, or local carrier charges.

Payment must be successfully authorized before an order is processed.

Available payment methods are those displayed at checkout and may include eligible cards, PayPal, Shopify Payments, Stripe-supported methods, or other payment options.

By submitting payment information, you authorize the applicable payment provider to charge the amount displayed at checkout.

We do not directly store complete payment-card numbers or card security codes on our own servers.

8. Cancellations and Modifications

Send the order number and exact requested action to support@aussiehoodie.com.

We will make a reasonable effort to apply an eligible modification. Product and address changes cannot be guaranteed after production, fulfilment, shipping preparation, or carrier processing has begun.

After the first 24 hours, a correctly made product does not qualify for a free full refund solely because the customer changed their mind.

9. Shipping and Delivery

Total delivery time consists of order handling time plus shipping transit time.

Handling estimates, shipping rates, free-shipping conditions, carriers, destination restrictions, tracking procedures, customs responsibilities, address limitations, and delayed-delivery procedures are provided in our Shipping Policy.

Delivery dates are estimates unless Aussie Hoodie Shop expressly confirms a specific delivery deadline in writing before production begins.

Delivery may be affected by:

• Production demand;
• Carrier operations;
• Customs processing;
• Severe weather;
• Public emergencies;
• Regional restrictions;
• Incorrect delivery information;
• Labour disruption; or
• Other circumstances outside our reasonable control.

If a parcel has not arrived within 30 business days from dispatch, contact us so we can investigate.

A carrier status of “Delivered” does not automatically qualify an order for a refund or replacement. Delivered-but-not-received claims may be subject to carrier investigation.

10. Returns, Refunds, Exchanges, and Replacements

Returns, refunds, exchanges, replacements, product claims, wrong-size requests, personalization errors, defective products, damaged products, lost orders, and late deliveries are governed by:

• Return & Refund Policy; and
• Exchange & Replacement Policy.

Claims relating to a delivered product generally must be submitted within 30 days from delivery.

A parcel that appears lost and was never marked as delivered generally must be reported within 30 days after the latest estimated delivery date.

After receiving a claim and all information reasonably required to review it, we will email an approval or rejection decision within 2 business days.

Approved refunds are processed to the original payment method within 3–5 business days.

After processing:

• PayPal refunds generally appear within 3–5 business days; and
• Credit or debit card refunds may take 10–15 business days to appear.

Only one primary resolution is normally provided for each approved issue.

If the customer selected the wrong size but the ordered size was correctly produced and shipped, a one-time wrong-size replacement may be available for 20 AUD per replacement product. The charge covers one remake and standard replacement shipping.

A physical return must not be sent unless Aussie Hoodie Shop provides written Return Authorization and confirms the correct return address.

11. Optional Shipping Protection

Where displayed at checkout, customers may purchase optional shipping protection or an Expedited Shipping + Insurance service.

The available protection, exclusions, claim procedure, and fee are determined by the checkout offer and applicable terms shown at the time of purchase.

Optional shipping protection may assist with eligible loss or damage events but does not:

• Guarantee delivery by a particular date;
• Cover every circumstance;
• Remove the need to provide claim evidence;
• Provide multiple remedies for the same issue; or
• Replace a mandatory consumer right or remedy.

Purchasing or declining optional protection does not remove coverage for a product that is defective, damaged, incorrect, materially not as described, or otherwise protected by applicable law.

12. SMS Marketing

By providing a mobile telephone number and affirmatively opting in, you consent to receive recurring automated or non-automated text messages from Aussie Hoodie Shop where permitted by law.

Messages may include:

• Promotional offers;
• Product announcements;
• Abandoned-cart or abandoned-checkout reminders;
• Order and delivery updates;
• Customer-service communications; and
• Other transactional or marketing messages.

Consent to receive promotional SMS messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional SMS messages by replying STOP. Where supported, reply HELP for assistance.

Mobile carriers are not responsible for delayed or undelivered messages.

SMS opt-in information and telephone numbers collected for messaging will not be sold, rented, or disclosed to another business for that business’s own independent marketing purposes.

13. Email Marketing

If you subscribe to promotional email, Aussie Hoodie Shop may send newsletters, promotions, product announcements, surveys, and abandoned-cart or abandoned-checkout reminders.

You may unsubscribe using the link included in a promotional email or by contacting support@aussiehoodie.com.

After unsubscribing from marketing, you may continue to receive non-promotional communications concerning:

• Orders and payments;
• Shipping and tracking;
• Returns, refunds, exchanges, replacements, or claims;
• Account or payment security;
• Customer-support requests;
• Policy changes; or
• Legal or regulatory notices.

14. Intellectual Property Rights

Content available through the Aussie Hoodie Shop website and services—including text, photographs, artwork, graphics, designs, logos, videos, icons, product descriptions, page layouts, software, and branding—is owned by or licensed to KONICUK LTD, Aussie Hoodie Shop, or their licensors, suppliers, designers, and content partners.

Except where permitted by law or expressly authorized in writing, you may not:

• Copy, reproduce, republish, or distribute website content;
• Modify or create derivative works;
• Sell, resell, license, or commercially exploit content;
• Scrape, crawl, mirror, frame, or systematically download content;
• Remove copyright, trademark, or ownership notices;
• Use Aussie Hoodie Shop branding in a misleading or unauthorized manner; or
• Use our content to operate or develop a competing commercial service.

You receive only a limited, revocable, non-exclusive, and non-transferable right to access the website for lawful personal shopping and informational purposes.

15. DMCA and Rights Complaints

Aussie Hoodie Shop respects intellectual property rights.

If you believe content or a product listing available through our services infringes copyright, trademark, trade dress, publicity rights, or another intellectual property right, email support@aussiehoodie.com.

A copyright complaint should include:

• Your full legal name and contact information;
• Identification of the copyrighted work or other protected material;
• The exact URL or location of the disputed content;
• An explanation of the alleged infringement;
• A statement that you have a good-faith belief that the use is not authorized by the rights owner, its agent, or the law;
• A statement that the information provided is accurate and that you are authorized to act for the rights owner; and
• Your physical or electronic signature.

We may remove or restrict access to disputed material and may suspend or terminate repeat infringers where appropriate.

Submitting a false or materially misleading complaint may result in rejection of the complaint and possible legal liability.

16. User Content and Feedback

If you submit reviews, comments, photographs, videos, artwork, suggestions, feedback, designs, or other materials, you represent that you have the right to submit them.

You grant Aussie Hoodie Shop a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, publish, translate, display, distribute, and otherwise use submitted materials for operating, improving, and promoting our services, subject to applicable privacy law.

You must not submit material that:

• Infringes intellectual-property, privacy, publicity, or other rights;
• Contains unlawful, defamatory, abusive, discriminatory, obscene, or threatening content;
• Contains malware, malicious code, or misleading links;
• Misrepresents your identity or relationship with another person; or
• Contains confidential information that you are not authorized to disclose.

We may monitor, edit, reject, or remove submitted content where permitted by law but are not obligated to do so.

17. Prohibited Uses

You may not use the website or services:

• For an unlawful, fraudulent, deceptive, abusive, or unauthorized purpose;
• To violate intellectual-property, privacy, publicity, consumer-protection, or other rights;
• To submit false identity, payment, shipping, order, or claim information;
• To obtain multiple refunds, replacements, insurance payments, credits, or discounts for the same issue;
• To misuse chargebacks or payment disputes;
• To upload malware, viruses, destructive code, or harmful material;
• To interfere with website security, operation, or availability;
• To access another person’s account without authorization;
• To collect personal information without lawful authority;
• To scrape, crawl, harvest, or extract content through unauthorized automated means;
• To transmit spam, phishing messages, or misleading communications;
• To circumvent geographic, technical, payment, or security controls; or
• To encourage or assist another person in prohibited conduct.

We may investigate suspected violations, suspend access, cancel affected orders, preserve relevant records, or cooperate with payment providers, carriers, regulators, and law-enforcement authorities where appropriate.

18. Third-Party Services and Links

Our services may rely on third-party e-commerce providers, payment processors, manufacturers, fulfilment facilities, shipping carriers, analytics providers, marketing platforms, communication providers, review tools, and other service providers.

Third-party services may be governed by their own terms, privacy notices, security standards, and operating procedures.

Access to an optional third-party tool is provided on an “as is” and “as available” basis. Use of the tool is at your discretion and may be subject to separate provider terms.

Third-party links may direct you to websites or services not operated or controlled by Aussie Hoodie Shop.

We are not responsible for the content, availability, security, accuracy, policies, or independent practices of a third party, except to the extent responsibility cannot lawfully be excluded.

A link or integration does not necessarily constitute endorsement.

19. Personal Information and Privacy

Our collection, use, disclosure, retention, transfer, and protection of personal information are described in our Privacy Policy.

By using the services, you acknowledge that personal information may be processed by service providers necessary to:

• Complete payments;
• Produce and fulfil orders;
• Deliver parcels;
• Provide customer support;
• Prevent fraud;
• Conduct analytics;
• Operate marketing programmes where permitted; and
• Maintain website functionality.

Payment-card information is handled by third-party payment processors and protected during transmission according to the applicable provider’s security controls.

20. Errors and Service Changes

Website content may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions;
• Pricing;
• Promotions or discount offers;
• Shipping or protection charges;
• Handling or transit estimates;
• Product availability; or
• Other service information.

We may correct an error, update information, or cancel an affected order where information is materially inaccurate.

If an order is canceled after payment because of an error, we will refund the applicable amount paid.

Prices may change without prior notice. The price displayed at checkout generally applies to the submitted order, subject to correction of obvious errors and applicable law.

We may modify, suspend, or discontinue all or part of the services. We will not be liable for a change or discontinuation except to the extent required by applicable law.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.

Aussie Hoodie Shop does not warrant that:

• The services will always be uninterrupted, secure, or error-free;
• Every website error will be corrected immediately;
• The services will be compatible with every device or browser;
• Third-party services will remain continuously available;
• Estimated delivery dates will always be met; or
• Website information will be free from every technical or display error.

This disclaimer does not apply to an express product remedy stated in an Aussie Hoodie Shop policy, a written warranty provided by us, or a right, statutory guarantee, or warranty that cannot lawfully be excluded.

Products that are defective, damaged, incorrect, or materially not as described remain subject to our policies and applicable consumer law.

22. Limitation of Liability

To the fullest extent permitted by applicable law, KONICUK LTD, Aussie Hoodie Shop, and their directors, officers, employees, contractors, suppliers, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of or inability to use the services.

Such losses may include loss of profits, revenue, savings, data, business opportunity, reputation, or anticipated benefit.

To the fullest extent permitted by law, our total liability arising from a particular order will not exceed the amount paid to Aussie Hoodie Shop for the product or order giving rise to the claim.

Where a jurisdiction does not permit a particular exclusion or limitation, that exclusion or limitation applies only to the maximum extent permitted by law.

23. Indemnification and Governing Law

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KONICUK LTD, Aussie Hoodie Shop, and their directors, officers, employees, contractors, licensors, suppliers, and service providers from third-party claims, losses, liabilities, damages, and reasonable costs arising from:

• Your unlawful use of the services;
• Your material violation of these Terms;
• Your infringement of another person’s rights;
• Content or information submitted by you; or
• Fraudulent, abusive, or unauthorized activity conducted through your account.

This obligation does not apply to the extent a claim was caused by our breach, negligence, unlawful conduct, or another responsibility that cannot legally be transferred to the customer.

Governing Law and Jurisdiction

These Terms and disputes arising from or relating to these Terms, the services, or a purchase from Aussie Hoodie Shop are governed by the applicable laws of the United Kingdom, without regard to conflict-of-law principles.

To the extent permitted by applicable law, legal proceedings may be brought before a court of competent jurisdiction associated with KONICUK LTD’s registered office.

Before commencing formal proceedings, the parties are encouraged to contact one another and make a good-faith effort to resolve the dispute informally.

24. Termination and General Provisions

Termination

These Terms remain effective until terminated by the customer or Aussie Hoodie Shop.

You may stop using the website and services at any time.

We may suspend or terminate access where we reasonably believe a customer has violated these Terms, engaged in unlawful activity, threatened website security, or abused payment, insurance, refund, replacement, or promotional procedures.

Termination does not remove obligations or liabilities that arose before termination.

Changes to These Terms

We may update these Terms to reflect operational, legal, regulatory, security, technological, or business changes.

The updated version will be posted on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice or obtain consent.

Continued use of the services after updated Terms take effect constitutes acceptance of the updated Terms, except where another form of consent is legally required.

Severability

If a provision is found invalid, unlawful, or unenforceable, it will be enforced to the maximum extent permitted or separated from the remaining Terms. The remaining provisions will continue in effect.

No Waiver

A failure or delay in enforcing a provision does not waive the right to enforce that provision later.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Aussie Hoodie Shop may assign these Terms as part of a merger, acquisition, financing, restructuring, sale of assets, or transfer of the business, subject to applicable law.

Entire Agreement

These Terms, together with the policies incorporated by reference and order-specific terms displayed at checkout, constitute the agreement between the customer and Aussie Hoodie Shop concerning the services.

25. Contact Information

Questions about these Terms may be sent to:

Related policies:

• Shipping Policy
• Return & Refund Policy
• Exchange & Replacement Policy
• Privacy Policy