Privacy policy

Last updated: August 3, 2026

This Privacy Policy describes how Aussie Hoodie Shop, operated by KONICUK LTD, Company No. 14556414, collects, uses, discloses, retains, and protects personal information when you visit, use, or make a purchase through our website and online store.

In this policy, “Aussie Hoodie Shop,” “we,” “us,” and “our” refer to KONICUK LTD and the Aussie Hoodie Shop store, as applicable. “Site” refers to our website, online store, communications, products, and related services.

Our store is hosted through Shopify. Shopify provides the e-commerce infrastructure that enables us to display products, operate checkout, manage orders, and provide related store functionality.

You may review the Shopify Consumer Privacy Policy for information about Shopify’s independent processing practices.

This Privacy Policy should be read together with our Terms of Service.

Nothing in this policy limits a privacy or data-protection right that cannot lawfully be limited or waived.

Contents

1. Personal Information We Collect
2. How We Collect Information
3. How We Use Information
4. Data Retention
5. SMS Marketing and Consent
6. Email Marketing
7. Cookies and Tracking
8. Disclosure of Information
9. Sale, Sharing, and Advertising
10. Payment Information
11. International Transfers
12. UK and European Rights
13. U.S. State Privacy Rights
14. Australian Privacy Requests
15. Children’s Privacy
16. Data Security
17. Third-Party Services
18. Changes to This Policy
19. Contact and Privacy Requests

1. Personal Information We Collect

The information we collect depends on how you interact with the Site.

Contact and Order Information

We may collect:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order number and order history;
• Products, sizes, colours, designs, and quantities ordered;
• Personalization instructions;
• Shipping and tracking information;
• Return, refund, exchange, and replacement records; and
• Customer-support communications.

Payment and Transaction Information

Payments may be processed through Stripe, PayPal, Shopify Payments, or another payment provider available at checkout.

Depending on the payment method, the provider may collect payment-card details, billing information, transaction information, authentication information, and fraud-screening data.

Aussie Hoodie Shop may receive limited payment information, including:

• The payment-provider name;
• The payment method or card brand;
• Limited card details, such as the last four digits;
• The billing address;
• The transaction identifier;
• The payment status; and
• Authorization or fraud-screening results.

We do not directly store complete payment-card numbers or card security codes on our own servers.

Device and Usage Information

We may automatically collect:

• Internet Protocol address;
• Browser type and settings;
• Device type and identifiers;
• Operating system;
• Time zone and approximate location;
• Referring website;
• Pages and products viewed;
• Search terms;
• Cart and checkout activity;
• Links clicked;
• Session information; and
• Cookie, pixel, analytics, and advertising identifiers.

Email and SMS Consent Information

Where you subscribe to communications, we may collect:

• Email address or telephone number;
• Opt-in status;
• Opt-in date and time;
• Consent source;
• Subscription preferences;
• Message history where retained by the provider; and
• Opt-out status.

Customer Support and Submitted Content

We may collect communications, photographs, videos, reviews, claim evidence, survey responses, or other information that you voluntarily submit.

2. How We Collect Information

We may collect personal information from:

• You directly: When you place an order, create an account, submit personalization, subscribe to email or SMS marketing, contact Customer Support, or submit a privacy request.
• Automated technologies: Through cookies, log files, web beacons, pixels, tags, scripts, local storage, and similar technologies.
• Shopify and service providers: Including payment, shipping, fulfilment, analytics, advertising, fraud-prevention, customer-support, email, and SMS providers.
• Shipping and fulfilment partners: Including tracking events, delivery status, address issues, customs information, and carrier investigations.
• Advertising and analytics partners: Including campaign, cookie, device, event, and interaction information where permitted.
• Other people: For example, when someone places an order, sends a gift, or contacts us on your behalf.

3. How We Use Information

We may use personal information to:

• Operate the Site and online store;
• Process and fulfil orders;
• Produce, print, and personalize products;
• Process payments and refunds;
• Arrange shipping and tracking;
• Manage customer accounts;
• Respond to enquiries and support requests;
• Process cancellations, returns, refunds, exchanges, and replacements;
• Investigate delayed, damaged, or missing parcels;
• Authenticate transactions;
• Detect and prevent fraud or unauthorized activity;
• Protect website, payment, and account security;
• Measure website and advertising performance;
• Improve our products, services, and customer experience;
• Send marketing communications where permitted;
• Maintain tax, accounting, corporate, and transaction records;
• Comply with applicable legal and regulatory requirements;
• Establish, exercise, or defend legal claims; and
• Complete a proposed or completed business transaction.

4. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention may also depend on the sensitivity of the information, the duration of the customer relationship, legal limitation periods, security requirements, ongoing disputes, and technical backup limitations.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and technical requirements.

5. SMS Marketing and Consent

If you provide a telephone number and affirmatively opt in to receive SMS or text messages, Aussie Hoodie Shop may send:

• Promotional messages;
• Abandoned-cart or abandoned-checkout reminders;
• Order-related updates;
• Delivery updates;
• Special offers;
• Customer-service communications; and
• Other marketing or transactional messages where permitted.

Consent to receive promotional SMS messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of promotional SMS messages by replying STOP.

After receiving a valid STOP request, we may send one final confirmation message.

Where supported, reply HELP for assistance or email support@aussiehoodie.com.

6. Email Marketing

If you subscribe to promotional email, Aussie Hoodie Shop may send newsletters, promotions, product announcements, abandoned-cart reminders, surveys, and related marketing communications.

You may unsubscribe by:

• Using the unsubscribe link included in a promotional email; or
• Emailing support@aussiehoodie.com.

You may continue to receive non-promotional communications concerning orders, payments, shipping, security, returns, refunds, replacements, support requests, or legal notices.

7. Cookies and Tracking

Aussie Hoodie Shop, Shopify, and our service providers may use cookies and similar technologies to operate the Site, improve user experience, measure performance, and support marketing.

Strictly Necessary Cookies

These technologies support essential functions, including:

• Maintaining shopping-cart contents;
• Processing checkout;
• Maintaining account sessions;
• Providing security features;
• Preventing fraud; and
• Remembering privacy preferences.

Analytics and Performance Cookies

These technologies help us understand website traffic, visitor interactions, campaign performance, and technical errors.

Functional Cookies

These technologies remember preferences and support enhanced website functionality.

Advertising and Targeting Cookies

These technologies may be used to measure advertising performance, support retargeting, create advertising audiences, and display advertising based on prior interactions.

Your Cookie Choices

Where available, you may manage non-essential cookies through our cookie-preference tool.

You may also block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent the cart, account, checkout, or other essential features from working correctly.

8. Disclosure of Information

We may disclose personal information to the following categories of recipients:

Shopify

We use Shopify to host and operate the store, process checkout-related information, manage orders and customer records, and provide website functionality.

Payment Providers

Stripe, PayPal, Shopify Payments, banks, card networks, digital-wallet providers, and other available payment or fraud-prevention providers may process information to authorize transactions, prevent fraud, handle disputes, and issue refunds.

Manufacturing and Fulfilment Partners

We may disclose order, product, personalization, and shipping information to printers, manufacturers, suppliers, warehouses, and fulfilment facilities.

Shipping and Logistics Providers

We may disclose names, addresses, telephone numbers, email addresses, order details, and customs information to Australia Post, USPS, UPS, DHL, FedEx, local postal services, customs brokers, and other logistics providers.

Advertising and Marketing Partners

Where permitted, we may disclose limited website usage, cookie, device, hashed identifier, transaction-event, and campaign information to Google, Meta/Facebook, TikTok, Pinterest, or similar platforms.

Email and SMS Providers

If you subscribe, we may disclose contact details, consent records, and subscription preferences to providers such as Klaviyo, Mailchimp, Twilio, or similar service providers.

These providers are authorized to use SMS opt-in and subscription information to provide services to Aussie Hoodie Shop, not for their own independent marketing purposes.

Customer Support, Reviews, Analytics, and Security Providers

We may disclose limited information to providers that help us provide customer support, collect reviews, analyze performance, prevent fraud, and secure the Site.

Professional Advisers and Legal Authorities

We may disclose information to accountants, auditors, insurers, consultants, legal advisers, courts, regulators, law-enforcement authorities, or other recipients where reasonably necessary to:

• Comply with applicable law or legal process;
• Respond to a lawful request;
• Investigate fraud or a security incident;
• Enforce our agreements or policies;
• Protect legal rights or safety; or
• Establish, exercise, or defend a legal claim.

Business Transactions

Personal information may be disclosed or transferred as part of a proposed or completed merger, acquisition, financing, restructuring, insolvency, or sale of all or part of the business or its assets.

9. Sale, Sharing, and Advertising

Aussie Hoodie Shop does not sell personal information in exchange for money.

However, certain advertising, analytics, retargeting, cookie, and pixel activities may be defined as a “sale,” “sharing,” cross-context behavioural advertising, or targeted advertising under some privacy laws.

Where applicable, you may opt out by:

• Emailing support@aussiehoodie.com with the subject line Do Not Sell or Share My Personal Information;
• Using an available cookie-preference tool;
• Disabling applicable advertising cookies; or
• Enabling a legally recognized browser-based opt-out preference signal, such as Global Privacy Control.

Where required by applicable law and technically supported, we will make reasonable efforts to treat a recognized opt-out signal as an opt-out request for the browser or device sending the signal.

We do not knowingly sell or share for targeted advertising the personal information of individuals under 16 years of age.

10. Payment Information

Payments are processed by independent payment providers using encrypted payment systems and applicable payment-security controls.

Aussie Hoodie Shop does not directly store complete payment-card numbers or card security codes on its own servers.

Payment providers may independently process information under their own terms, privacy notices, fraud-screening procedures, and security standards.

11. International Transfers

KONICUK LTD is registered in the United Kingdom and Aussie Hoodie Shop has an operational warehouse address in Australia.

Because our store is hosted through Shopify and supported by global service providers, personal information may be transferred to, stored in, or processed in:

• The United Kingdom;
• Australia;
• The United States;
• Canada;
• European countries; and
• Other countries where our service providers, manufacturers, carriers, or partners operate.

Privacy laws in a receiving country may differ from those in your country.

Where required by applicable law, we rely on recognized contractual protections, legal transfer mechanisms, or other safeguards intended to protect personal information during international transfers.

12. UK and European Rights

If the UK GDPR, GDPR, or another applicable European data-protection law applies, you may have rights to:

• Receive information about how your data is processed;
• Access personal data held about you;
• Correct inaccurate or incomplete information;
• Request deletion in qualifying circumstances;
• Restrict processing in qualifying circumstances;
• Receive eligible information in a portable format;
• Object to direct marketing and certain other processing;
• Withdraw consent where processing relies on consent;
• Request applicable protections relating to qualifying automated decisions; and
• Submit a complaint to the applicable data-protection authority.

We may request information reasonably necessary to verify your identity and authority before completing a request.

13. U.S. State Privacy Rights

Depending on your state of residence and the applicable law, you may have rights to:

• Know or confirm whether personal information is being processed;
• Access personal information;
• Correct inaccurate information;
• Delete qualifying personal information;
• Receive a portable copy of eligible information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted or cross-context behavioural advertising;
• Limit certain uses of sensitive personal information;
• Opt out of qualifying automated profiling;
• Appeal a decision concerning a privacy request where applicable; and
• Exercise applicable rights without unlawful discrimination.

Authorized Agents

Where permitted, an authorized agent may submit a request on your behalf.

We may require proof of authority, verification of the agent’s identity, and direct confirmation from you.

14. Australian Privacy Requests

Customers in Australia may contact Aussie Hoodie Shop to:

• Ask how personal information is handled;
• Request access to information held about them;
• Request correction of inaccurate information;
• Withdraw an applicable marketing consent;
• Submit a privacy complaint; or
• Ask about international transfers or service providers.

The availability and scope of a request depend on applicable law and any relevant exception.

15. Children’s Privacy

The Site is intended for a general adult audience and is not directed to individuals under 16 years of age.

We do not knowingly collect personal information directly from children under 16 without authorization required by applicable law.

If you are a parent or guardian and believe a child has provided personal information to Aussie Hoodie Shop, contact support@aussiehoodie.com.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These safeguards may include:

• Encrypted transmission;
• Access restrictions;
• Authentication controls;
• Payment-provider security measures;
• Fraud-monitoring tools;
• Service-provider agreements;
• Security reviews; and
• Incident-response procedures.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

17. Third-Party Services

The Site may contain links to or integrations with third-party websites, payment providers, social-media platforms, review tools, shipping services, or other services that Aussie Hoodie Shop does not control.

This Privacy Policy does not govern the independent privacy, security, or data practices of a third party.

Review the third party’s privacy notice before providing personal information or using its service.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in:

• Our products or services;
• Website technology;
• Service providers;
• Marketing or analytics practices;
• Business operations; or
• Legal or regulatory requirements.

The current version will be posted on this page with a revised “Last updated” date.

Where required, we will provide additional notice or request consent before a material change takes effect.

19. Contact and Privacy Requests

To submit a privacy request, SMS opt-out request, complaint, or question about this policy, contact:

When submitting a privacy request, include:

• Your full name;
• The email address associated with your account or order;
• Your country, state, or region of residence;
• The right or request you wish to exercise; and
• Enough information for us to identify the relevant records.

Suggested email subject:

Data Privacy Request – [Your Full Name]

We aim to acknowledge privacy requests within 72 hours where reasonably possible and complete them within the period required by applicable law.

We may request reasonable information to verify your identity before disclosing, correcting, deleting, or transferring personal information.

Do not send a password, complete card number, card security code, or government identification document unless we specifically request an appropriate verification document through a secure method.

Related policies:

• Shipping Policy
• Return & Refund Policy
• Exchange & Replacement Policy
• Terms of Service