Refund policy

Last Updated: June 30, 2026

This Return & Refund Policy applies to all purchases made from Aussie Hoodie Shop, operated by KONICUK LTD. By placing an order on our website, you agree to the terms outlined below.

Many of our products are made to order, which means items are produced after an order is placed. Please review your order details, size, color, product description, shipping address, and personalization details carefully before completing your purchase.

1. Order Cancellations and Modifications

Orders may be cancelled or modified within 24 hours of purchase. This includes requests to change size, color, product option, personalization details, or shipping address.

After 24 hours, your order may have entered the production queue and changes or cancellations may no longer be possible.

To request a cancellation or modification, please contact us immediately at support@aussiehoodie.com with your order number and the details of your requested change.

2. 30-Day Return Eligibility & Made-to-Order Conditions

We accept return, replacement, or refund requests within 30 days from the date of delivery.

To be eligible for a physical return, the item must meet all of the following conditions:

• The return or exchange request must be submitted within 30 days of delivery.
• The item must be in its original, unworn, unwashed, unused, and undamaged condition.
• All original tags, labels, accessories, and packaging must be intact where applicable.
• A valid receipt, order number, or order confirmation email is required.
• The item must be free from stains, odors, perfume, smoke, body odor, pet hair, washing marks, or signs of use.

Aussie Hoodie Shop reserves the right to reject returns that do not meet these conditions. Rejected items may be returned to the customer at the customer’s expense.

We will take responsibility and may offer a replacement, refund, or another suitable resolution if the item you received is:

• Defective or damaged upon arrival.
• Incorrect due to our error, such as the wrong design, wrong color, wrong size, or wrong product being sent.
• Significantly poor print quality, such as visibly blurry, faded, peeling, misprinted, or defective artwork upon arrival.

3. Print-on-Demand and Made-to-Order Disclaimers

Because many of our products are printed or produced after an order is placed, the following standard production variations are not considered defects:

• Color Variations: Slight differences in color between your digital screen and the physical printed product may occur due to screen settings, lighting, fabric type, and printing methods.
• Placement Tolerances: Minor design placement variation of up to 1–2 inches from the mockup image may occur in custom printing and production.
• Product Texture or Material Differences: Small differences in fabric feel, product texture, or print finish may occur depending on the product type and production method.

4. Step-by-Step Return & Exchange Process

To ensure a smooth resolution, please follow our return and exchange process below.

Please do not send any item back without contacting us first. Unauthorized returns, packages sent without a Return Authorization number, or packages sent to an unconfirmed address may not be accepted or processed.

Quick Process: 1. Contact Us → 2. Receive Return Authorization → 3. Send the Item Back if Required → 4. Receive Refund / Exchange

Step 1: Contact Us - Initiate Your Request

Email our support team at support@aussiehoodie.com within 30 days of receiving your order.

Please include:

• Your order number, full name, and email address used for the purchase.
• A clear description of the reason for return, exchange, refund, or replacement.
• For defective, damaged, incorrect, or poor print quality items: clear photos of the entire product, a close-up photo of the issue, and a photo of the shipping label.
• Your preferred resolution, such as refund, exchange, or replacement.

Step 2: Receive Return Authorization

Our support team will review your request and photos within 1–2 business days.

If your request is approved, we will provide a Return Authorization (RA) number and specific return instructions by email.

• No Need to Return Option: For heavily defective, damaged, incorrect, or clearly misprinted made-to-order items caused by our error, we may offer a free replacement or refund without requiring you to ship the physical item back.
• If a Physical Return is Required: We will issue a Return Authorization (RA) number and confirm the correct return instructions by email.

Important: Please do not send any item back before receiving approval and a Return Authorization number from our support team. Packages returned without authorization, without an RA number, or to an unconfirmed address may not be processed.

Step 3: Send the Item Back - Return Address & Shipping

If a physical return is required and approved, please follow the instructions provided by our support team.

Please do not send items to our registered business address or warehouse address unless our support team specifically instructs you to do so. Returns sent without authorization or to the wrong address may be delayed, rejected, or not processed.

If you are instructed to send the item back, please follow these steps:

1. Pack the item securely in its original packaging, if available.
2. Write the RA number clearly on the outside of the return package.
3. Ship the package using a trackable shipping method within 7 days of receiving the RA number.
4. Email us the return tracking number so we can monitor the delivery.

Customers are responsible for keeping the tracking number and proof of shipment until the return has been received and processed.

Return Shipping Costs

No Restocking Fees: We do not charge any restocking fees for approved returns.

Step 4: Receive Refund or Exchange - Final Resolution

Once your physically returned package arrives at the approved return facility, our team will inspect it.

If your return is approved after inspection, we will process your refund, exchange, or replacement according to the approved resolution.

• For Exchanges or Replacements: A new item may be sent to production after approval. You will receive a new tracking number once the replacement has shipped.
• For Refunds: Once we process your refund, the funds will be released back to your original payment method. Refund processing timeline may vary depending on your payment provider:
  • PayPal: Usually 3 to 5 business days.
  • Credit/Debit Cards: Usually 10 to 15 business days, depending on your card issuer’s internal processing timeline.

If more than 15 business days have passed since we approved your refund, please contact us at support@aussiehoodie.com .

5. Items Not Eligible for Return

Because many of our products are made to order specifically for each customer, we do not accept returns, refunds, or exchanges in the following cases unless otherwise approved by our support team:

• Buyer’s Remorse: The customer changed their mind after the order was produced or shipped.
• Sizing Errors: The customer ordered the wrong size, color, product option, or style. Please carefully check our size charts and product details before purchasing. If you made a sizing mistake, contact us and our support team may review available options.
• Customer-Selected Errors: Incorrect personalization details, wrong shipping address, wrong product selection, or other customer-provided errors.
• Customer Damage: The item was damaged due to improper use, mishandling, washing, dry cleaning, alteration, ironing directly on the print, use of bleach, or failure to follow care instructions.
• Late Requests: Requests made after the 30-day return window has expired.
• Unauthorized Returns: Items sent back without prior approval, without an RA number, or to an unconfirmed return address.
• Non-Returnable Product Types: Gift cards, personal care goods, intimate items, hygiene-sensitive products, and other items marked as final sale or non-returnable, unless they arrive defective, damaged, or incorrect due to our error.

6. Refund Processing Timeframe

Once your return is inspected and approved, refunds will be issued to your original payment method.

If a physical return is required, we will issue approved refunds after receiving and inspecting the returned item.

Your bank, card issuer, PayPal, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@aussiehoodie.com .

7. Exchanges and Replacements

If your exchange or replacement request is approved, we will provide instructions based on your case.

For defective, damaged, incorrect, or poor print quality items caused by our error, we may send a replacement at no additional cost after reviewing the evidence.

For size, color, preference, or customer-selected issues, the customer may be responsible for return shipping costs and any price difference where applicable.

8. European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason, subject to applicable law.

Items must still meet the eligibility conditions outlined in this policy. This right may not apply to personalized, custom-made, or made-to-order items that were produced according to your specifications.

9. Contact Information for Returns

If you need to initiate a return or have any questions about this policy, please contact us using the information below: