Refund policy

Last Updated: May 09, 2026

At Aussie Hoodie (operated by KONICUK LTD), your satisfaction is our top priority. We stand behind the quality of our products and want you to love your purchase. If you are not entirely satisfied, we offer a straightforward 30-day return policy. This means you have 30 days after receiving your item to request a return.

1. Eligibility & Conditions for Returns

To protect our customers and maintain hygiene and quality standards, returned items must meet the following conditions to be eligible for a refund:

  • Product Condition: Items must be in their original, unworn, unwashed, and unused condition.
  • Tags & Packaging: All original tags, labels, and packaging must be fully intact and included with the return.
  • Proof of Purchase: A valid receipt, order number, or order confirmation email is required for all returns.

Note: Aussie Hoodie reserves the right to reject returns that do not meet these conditions. Rejected items may be returned to the customer at their expense.

We gladly accept returns in the following situations:

  • Incorrect Item Shipped by Us: If you received the wrong item, including an incorrect size, color, style, or an entirely different product.
  • Defective Item: If the item you received is damaged, broken, or otherwise defective.
  • Item Not as Described: If the item received does not match the description provided on our website or in our marketing materials. Customers are encouraged to carefully review product descriptions before placing an order to avoid discrepancies.

2. Non-Returnable Items

Certain types of items cannot be returned due to hygiene and customization reasons. These include:

  • Custom products (such as special orders or personalized items).
  • Gift cards.

Please contact us if you have any questions or concerns about your specific item.

We also cannot accept returns in the following situations:

  • Customers Changed Their Mind: Returns will not be processed for items the customer no longer wants. A partial refund may be provided if you are unhappy with the item.
  • Customer Ordered the Wrong Size or Color: Customers are strongly encouraged to carefully review the size chart and select the correct color before placing an order. Returns will not be accepted for incorrect size or color selections made by the customer.
  • Customer Damaged the Item During Use: Returns cannot be accepted for items damaged by the customer while being used.
  • Delivery Time: Returns will not be accepted if the items were delivered within the specified time frame.

Please Note:

  • Gift cards are non-returnable and cannot be refunded.
  • All sale or discounted items are considered final sale and are not eligible for returns.

3. How to Initiate a Return

Please do not send items back to us without requesting a return first. Items sent back without prior authorization will not be accepted.

To start a return, follow these steps:

  • Contact Us: Email our support team at support@aussiehoodie.com within 30 days of receiving your order. Include your Order Number and the reason for the return.
  • Review & Approval: Our team will review your request. If approved, we will send you a return authorization, a return shipping label, and instructions on how and where to send your package.
  • Return Location: Depending on your location, we will direct you to the most convenient return hub (Australia or the UK).

Our registered corporate office is:
KONICUK LTD, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

4. Shipping Costs & Restocking Fees

We strive to be completely transparent about any costs associated with your return. We do not charge any restocking fees.

Return shipping costs depend on the reason for the return:

  • Defective, Damaged, or Incorrect Items: Aussie Hoodie covers 100% of return shipping costs. A pre-paid return shipping label will be provided at no cost.
  • Change of Mind or Size Issues: The customer is responsible for return shipping fees. The cost of the return shipping label will be deducted from the final refund amount.

5. Exchanges

The fastest way to ensure you get what you want is to return the item following the process above. Once accepted, you can place a new order for the desired item.

6. Refund Processing

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

  • Approval & Timeline: If approved, your refund will be processed to your original payment method within 10 business days.
  • Bank Delays: Processing time may vary depending on your bank. If more than 15 business days have passed, please contact us.

7. European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must still meet the eligibility conditions outlined above.

8. Contact Information

If you have any questions about our return policy or need assistance, please contact us: