Help Center

Our standard shipping and protection options may include:

• Economy Shipping: A$4.99;
• Optional Shipping Protection: A$14.99; and
• Expedited Shipping + Insurance: A$29.99.

Eligible orders with a product subtotal of A$200 or more qualify for free Economy Shipping.

Free shipping does not include Expedited Shipping + Insurance or optional shipping protection. The final available services and charges are displayed at checkout.

Total delivery time includes both order handling time and shipping transit time.

Total Delivery Time = Order Handling Time + Estimated Shipping Transit Time.

Most products require approximately 3–10 business days for production, quality inspection, and packing:

• Apparel: Approximately 3–5 business days;
• Accessories: Approximately 5–7 business days; and
• Footwear and home décor: Approximately 5–10 business days.

Shipping time depends on the destination and service selected at checkout. Review our Shipping Policy for regional estimates.

Review the size chart displayed on the applicable product page before ordering.

For the best comparison:

1. Choose a similar garment that fits you comfortably.
2. Lay the garment flat.
3. Measure the chest width and garment length.
4. Compare those measurements with the product size chart.

Do not rely only on general labels such as small, medium, or large because measurements may differ between products.

For sizing assistance, email support@aussiehoodie.com.

If the product is correctly made and shipped in the size selected in your order but does not fit, you may request a one-time wrong-size replacement for 20 AUD per replacement product.

The charge includes one remake and standard replacement shipping. The original product does not need to be returned.

The 20 AUD procedure applies only when the customer selected the wrong size. It does not apply when Aussie Hoodie Shop sends a different size from the one confirmed in the order.

We make reasonable efforts to display product colours, designs, materials, and measurements accurately.

Minor differences may occur because of screen settings, lighting, fabric, materials, ink, printing methods, and normal production variations.

For print-on-demand products, a minor design-placement difference of up to approximately 1–2 inches from the digital mockup may fall within normal production tolerance, provided the product remains correctly made and usable.

A wrong colour variant, materially misplaced design, incorrect orientation, or substantial printing defect remains eligible for review.

Aussie Hoodie Shop offers a 10% first-order discount, subject to the promotion being active and the applicable checkout conditions.

If you are eligible but have not received the discount code, email support@aussiehoodie.com.

Unless expressly stated otherwise:

• The code may be limited to one use per customer;
• It may not be combined with another promotion;
• It may not apply to shipping, insurance, duties, or taxes; and
• It must be entered before checkout is completed.

Yes, where personalization options are displayed on the product page.

Before submitting the order, carefully review all names, dates, photographs, messages, numbers, spelling, capitalization, and other custom details.

If the product is correctly made according to customer-submitted information, it does not qualify for a free replacement or full refund solely because the submitted personalization was incorrect.

Yes. After an order is successfully submitted, Aussie Hoodie Shop will send an order-confirmation email to the address provided at checkout.

If you do not see the email:

• Check your spam or junk folder;
• Confirm that the email address entered at checkout was correct; and
• Contact Customer Support if the confirmation cannot be located.

A valid cancellation request submitted within 24 hours of placing the order qualifies for a full refund, even if production has already started.

Email your order number and cancellation request to support@aussiehoodie.com.

After the first 24 hours, a correctly made product does not qualify for a free full refund solely because of a change of mind.

Requests to change a size, colour, design, personalization, quantity, or another product detail must be submitted within 24 hours of placing the order.

We will make a reasonable effort to apply the requested change, but changes cannot be guaranteed after production or fulfilment has begun.

Requests to change or correct a shipping address must be submitted within 48 hours of placing the order.

Email your order number and the complete corrected address to support@aussiehoodie.com.

An address change cannot be guaranteed after the order enters production, shipping preparation, or carrier processing.

No. Each order supports only one delivery address.

Place a separate order for each destination if products need to be delivered to multiple addresses.

Separate orders cannot normally be combined after they have been submitted because each order may enter production independently or be assigned to a different fulfilment facility.

Separate shipping charges may continue to apply.

A shipping confirmation is sent only after production is complete and the parcel has been transferred to a carrier.

Most products require approximately 3–10 business days of handling before dispatch. Peak seasons, promotions, personalization, or production issues may extend this period.

Payment methods available at checkout may include:

• PayPal;
• Visa;
• Mastercard;
• American Express;
• Discover; and
• Other eligible card, wallet, or payment methods displayed at checkout.

Payments may be processed through Stripe, PayPal, Shopify Payments, or another available payment provider.

Prices and transactions are generally displayed and processed in Australian dollars (AUD), unless checkout expressly displays another supported currency.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate and currency-conversion fee.

Unless expressly displayed at checkout, Aussie Hoodie Shop does not accept:

• Cash on Delivery;
• Personal or business cheques;
• Money orders;
• Bitcoin or other cryptocurrency;
• Unapproved wire or bank transfers;
• Cash by post; or
• Payment-card information sent manually by email.

A payment may be declined because of:

• Incorrect card or billing information;
• Insufficient funds or available credit;
• An expired or inactive card;
• A bank restriction on online or international transactions;
• Incomplete authentication;
• Fraud-prevention controls; or
• A temporary bank, network, or checkout error.

Review your payment information and contact your bank or payment provider. You may also try another eligible payment method displayed at checkout.

If you received only one order confirmation, one entry may be a temporary authorization hold rather than a second completed charge.

Your bank or payment provider controls when an unused authorization is released.

If both entries become completed charges, email Customer Support with:

• Your order number;
• The transaction date;
• The amount of each entry; and
• A screenshot with complete payment credentials removed.

No. Aussie Hoodie Shop does not directly store complete payment-card numbers or card security codes on its own servers.

Payment information is processed through third-party payment providers using encrypted connections and applicable payment-security controls.

A tracking number is provided by email after the parcel has been dispatched.

Please allow approximately 48–72 hours after dispatch for the carrier’s first tracking event to appear.

Depending on the destination, product, route, and shipping service, we may use:

• Australia Post;
• USPS;
• FedEx;
• DHL;
• UPS;
• Local postal services; or
• Other domestic and international carriers.

Tracking may temporarily stop updating during:

• International transportation;
• Carrier handoffs;
• Customs clearance;
• Peak delivery periods;
• Regional disruptions; or
• Final-mile delivery.

A temporary lack of tracking activity does not necessarily mean the parcel has stopped moving.

If your parcel has not arrived within 30 business days from dispatch, contact Aussie Hoodie Shop so we can investigate.

A delay does not automatically qualify an order for a refund or replacement. The available resolution depends on tracking information, carrier findings, customs status, destination, and other circumstances.

If a parcel was never marked as delivered and appears lost, report the issue within 30 days after the latest estimated delivery date.

If the carrier confirms that the parcel was lost before delivery, you may choose one primary resolution:

• A free replacement; or
• A full refund.

First check:

• Other household members;
• Neighbours;
• Building reception or mailroom;
• Safe delivery locations;
• The local post office or final-mile carrier; and
• Any delivery photograph or carrier note.

If the parcel remains missing, contact Aussie Hoodie Shop promptly. We may open a carrier investigation.

A “Delivered” status does not automatically qualify the order for a refund or replacement.

International orders may be subject to import duties, goods and services taxes, value-added taxes, customs-clearance fees, brokerage charges, or local carrier fees.

Unless checkout expressly states that these amounts are included, they are the recipient’s responsibility.

Contact Aussie Hoodie Shop within 30 days from delivery if a product arrives defective, damaged, incorrect, missing, or materially different from its description.

Provide:

• Your order number;
• Your full name and order email address;
• A clear description of the problem;
• A photograph showing the complete product; and
• A close-up photograph showing the affected area.

For an incorrect-size measurement claim, lay the garment flat and show the chest width and garment length next to a measuring tape or ruler.

After receiving the claim and all information reasonably required to review it, Aussie Hoodie Shop will email an approval or rejection decision within 2 business days.

No. Most verified claims can be resolved through photographs without requiring the original product to be returned.

If a physical return is required, Aussie Hoodie Shop will provide written Return Authorization, the correct return address, and instructions concerning shipping responsibility.

Send a product only to the address stated in the Return Authorization instructions.

Do not send products to the KONICUK LTD registered office, the operational distribution hub, the sender address shown on a parcel, or another unconfirmed address.

After approval, Aussie Hoodie Shop processes a refund to the original payment method within 3–5 business days.

After processing:

• PayPal: Funds usually appear within 3–5 business days.
• Credit or debit card: The card issuer may take 10–15 business days.

No. Aussie Hoodie Shop does not charge a restocking fee for an approved claim or authorized return.

Review our:

• Return & Refund Policy; and
• Exchange & Replacement Policy.