Help Center
Ordering & Payment FAQ
Before Placing Your Order
- How much does shipping cost?
Shipping costs are calculated based on your destination, the number of items purchased, and the shipping method selected at checkout. All prices are displayed and processed in AUD.
- How long will it take to receive my parcel?
Every item is custom-made to order. Production typically takes 5–10 business days. Shipping times vary depending on your location and the chosen delivery method. Please refer to our Shipping Policy for detailed estimates.
- I am having issues choosing the right size?
We want to ensure a perfect fit. Please consult the size chart found on each product page or contact our support team at support@aussiehoodie.com for assistance.
- How do I get a Discount Code?
We offer a 10% discount code for your first order. If you have not received your code yet, please contact us at support@aussiehoodie.com and we will assist you immediately.
After Placing Your Order
- How do I cancel my order?
Because our products are custom-produced specifically for you, we can only offer cancellations within 24 hours of the order being placed.
- How do I modify my order?
You may request an address or size change within 48 hours of placing your order. Once the item has entered the production phase, modifications cannot be guaranteed.
- Can one order be delivered to multiple addresses?
We do not support shipping to multiple addresses for a single order. Please place separate orders for each delivery address.
Payment Methods
- What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover (processed securely via Stripe). We also accept payments through PayPal for your convenience.
Please note that we do not accept personal checks, Bitcoin, money orders, or wire transfers at this time.